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OUR SERVICE

We are dedicated to providing exceptional service to our customers at every stage of the buying and selling process. We pride ourselves on being responsive, transparent, and reliable, and we strive to make every transaction as smooth and stress-free as possible.

We understand that the pre-owned watch market can be a grey area, with potential risks and uncertainties, and that’s why we aim to guide our clients through the process with transparency and expertise.

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Frequently Asked Questions

Are the watches you sell authentic?

Yes, all our watches are thoroughly inspected and come with a certificate of authenticity. We guarantee that every timepiece is genuine and of the highest quality.

Can I trade in my current watch?

Yes, we offer trade-in services. Our experts will evaluate your current watch and provide a competitive offer that can be applied toward the purchase of a new timepiece.

Can I schedule an appointment to view watches in person?

Yes, we welcome you to schedule an appointment at our showroom. Please contact us to arrange a convenient time.

How can I contact customer service?

You can reach our customer service team via Phone, Email, WhatsApp, or via our Contact Us form our website. Our representatives are available to assist you with any inquiries you may have.

Do you offer watch servicing?

Yes, here at AJ Timepieces we do offer watch servicing and polishing. Please contact us to discuss your enquiry further.

What’s the time frame for servicing?

In most cases as service will take approx 3 weeks depending on the availability of the specialist parts in question and a polish will take 1-2 weeks depending on the work required.